Concierge Services
Mastercard® Airport Concierge
Enjoy World Elite™ Mastercard® Airport Concierge and receive personal, dedicated Meet & Greet service to facilitate a smooth journey at the airport. Whether departing, arriving, or just connecting flights, cardholders enjoy special savings of 15% off on VIP services at over 470 airports globally. This service can include:
- Curb-side Meet & Greet agent as you are arriving prior to your flight or exiting the jet bridge
- Escort to the check-in desk, aircraft gate, or security/immigration
- Expedited security/immigration processes
- Assistance with any visas or other documentation
- Help with additional services that can be reserved, such as luggage assistance, lounge bookings, executive car transfers/limousines, tarmac transfers, and more
Simply dial the World Elite™ Mastercard® Concierge Concierge to book your service.
Please contact this number +1-312-843-5344 or Fransabank’s call center 1553 from Lebanon, (961-5) 428 707 for international calls.
The above features and benefits are subject to terms and conditions.
Travel & Lifestyle
Global Hotel Alliance DISCOVERY Black Membership
World Elite™ Mastercard® cardholders can make their next hotel stay even better with Black membership offered in the Global Hotel Alliance DISCOVERY loyalty program. Cardholders get exclusive benefits, such as:
- Guaranteed room availability for bookings up to 24 hours prior to arrival
- Double room upgrades
- Late checkout until 6 pm
- All Black membership benefits across GHA’s 33 hotel brands, including Anantara, Corinthia, Kempinski, and Pan Pacific Hotels and Resorts, with more than 500 luxury hotels and resorts in 76 countries around the world
Simply call the World Elite™ Mastercard® Concierge to enroll and get upgraded to Black membership.
Starwood Hotels & Resorts Complimentary Hotel Nights
Ensure your stay is truly rewarding at more than 175 Starwood Hotels& Resorts properties across Europe, Middle East, and Asia:
- Book two nights and get the third night free
- Book four nights and get the fifth and six nights free
The above benefits are available across the Starwood Hotels & Resorts portfolio, which includes brands such as:
- St. Regis
- Le Méridien
- Luxury Collection
- Westin
- W Hotels
- Sheraton
Just go to spg.com/mastercard to book your stay and get complimentary nights.
Please contact this number +1-312-843-5344 or Fransabank’s call center 1553 from Lebanon, (961-5) 428 707 for international calls.
The above features and benefits are subject to terms and conditions.
Luxury Serviced Apartment Discounts
Now when you travel for extended periods of time, you can feel at home with discounts of up to 15% off your stay at prime luxury serviced apartments, which includes:
- Over 2,500 onefinestay properties across London, New York, Los Angeles, Paris and Rome
- Grosvenor House Dubai
- Over 25 Oakwood properties across 8 countries in Asia Pacific, including China, Japan, Thailand, and India
Simply call the World Elite™ Mastercard® Concierge to find a luxury serviced apartment in your next destination.
Spa & Wellness offers
As a World Elite™ Mastercard® cardholder book a 90 minutes massage treatment and enjoy 30 of these minutes complimentary at over 50 spectacular spas worldwide at Fairmont Hotels & resorts, Swissotel Hotels & resorts, and Raffles Hotels & resorts.
Please contact this number +1-312-843-5344 or Fransabank’s call center 1553 from Lebanon, (961-5) 428 707 for international calls.
The above features and benefits are subject to terms and conditions.
Qatar Airways Privilege Club Gold Tier
World Elite™ Mastercard® cardholders can receive a complimentary upgrade to Gold status in Qatar Airways Privilege Club frequent flyer program, which provides top-tier benefits, such as:
- Complimentary access (with one guest) at over 600 oneworld® airport lounges
- Priority check-in
- Excess baggage allowance
- Additionally, as Privilege Club Gold members, cardholders can receive these benefits and more across the oneworld airline alliance, which includes the below and more:
- American Airlines
- British Airways
- Cathay Pacific
- Japan Airlines
- LATAM Airlines Group
- Qantas Airways
- Royal Jordanian Airlines
Call the World Elite™ Mastercard® Concierge with your Qatar Airways Privilege Club membership number to get upgraded to Gold tier.
MEA & Qatar Airways Discounts
Being a loyal customer to Fransabank, get airplane ticket discounts when flying with Middle East Airlines and Qatar Airways. Call our Customer Service office for booking:
- Local calls 1553
- International calls +961 05 428707.
- Please contact this number +1-312-843-5344 or Fransabank’s call center 1553 from Lebanon, (961-5) 428 707 for international calls.
Airport Lounge Access
Travel should always feel like a privilege. World Elite™ Mastercard® cardholders receive:
- Complimentary Priority PassTM for 2 for airport lounge membership
- Unlimited, complimentary access for you and one accompanying guest (per visit) currently over 1000 lounges in more than 400 cities in over 120 countries, worldwide
- Guaranteed use, regardless of class of travel or choice of airline
- Access to business facilities-email, internet, phones, fax machines, and conference space in some lounges
- Complimentary refreshments and snacks
Show your priority pass card offered with the World Elite™ Mastercard® to benefit from an unlimited free access to more than 1000 lounges worldwide.
World Elite™ Mastercard® Luxury Shopping Privileges
Now you can enjoy your shopping experience even more with World Elite™ Mastercard® when in UK, France, and Spain. Cardholders have access to benefits, such as:
- 10% in savings on purchases that can then be redeemed back in store
- In-suite shopping experience
- Personal shopper services
The above benefits and more are available at some of the world’s most premier retailers, including:
- Printemps
- Selfridges
- Dunhill
Call the World Elite™ Mastercard® Concierge to learn more.
Loyalty & Rewards
Hertz Gold Plus Rewards® President’s Circle Membership
World Elite™ Mastercard® cardholders are automatically eligible for Hertz Gold Plus Rewards ® President’s Circle membership, which is otherwise obtainable through 20 qualifying Hertz Gold Plus Rewards ® in a 12-month period. With Hertz Gold Plus Rewards ® President’s Circle, cardholders get preferred benefits, such as:
- Bypassing the rental queue at many of the world’s busiest airport
- Guaranteed one car class upgrade at participating locations
- Faster returns with Hertz Instant Return
- Discount rates
If you are not yet a member of Hertz Gold Plus Rewards, go to www.hertz.com/worldelite and click “Join Now“ to register. If you are already a member of Hertz Gold Plus Rewards, simply login at www.hertz.com/worldelite and add CDP 1795034 to your profile to get upgraded.
Discounted Chauffeur Rides with Careem
Now when you travel across countries in the Middle East, enjoy:
- Twice-monthly 20% discounts on rides with Careem
- Your first ride free (for new Careem customers only)
Download Careem from the App Store or Google Play Store. No promo code is required for the first free ride; simply add your Mastercard as a payment option and enjoy your trip. To enable the 20% discount, enter promo code MASTERCARD.
Please contact this number +1-312-843-5344 or Fransabank’s call center 1553 from Lebanon, (961-5) 428 707 for international calls.
The above features and benefits are subject to terms and conditions.
MyUS Shipping Premium Membership
Shop over 100,000 US retailers, including Apple, Amazon, and Ralph Lauren and get fast, reliable, affordable, international shipping! As a World Elite Mastercard cardholders, you will receive benefits, such as:
- 25% off shipping for 1 year
- A MyUS address to use at checkout with your favorite online stores
- Free Premium Membership for 1 year (USD 60 value) - Free account setup (USD 20 value)
- Free insurance for the first USD 100 in merchandise value
Simply register at www.myus.com/welcome/mastercard and pay for shipping with your World Elite™ Mastercard®.
*Simply make one shipment within the first 3 months of date of registration to enjoy this offer for the full year
Please contact this number +1-312-843-5344 or Fransabank’s call center 1553 from Lebanon, (961-5) 428 707 for international calls.
The above features and benefits are subject to terms and conditions.
Loyalty & Rewards Cash Back
Benefit from one of the most flexible Loyalty Reward programs in town whereby you get 1.5% Cash Back on any amount you spend on your card at Point of Sales in Lebanon and abroad.
Your Cash Back will build up throughout the life of your card with us and can be redeemed anytime you want. Live the lifestyle you want, spend more and collect more.
Please contact this number +1-312-843-5344 or Fransabank’s call center 1553 from Lebanon, (961-5) 428 707 for international calls.
The above features and benefits are subject to terms and conditions.
World Class Protection
No matter where your journey takes you, your World Elite Mastercard has you covered
Trip Cancellation or Delay
Get a refund for flight or accommodation expenses if your trip unexpectedly gets canceled. Get USD 500 if you miss a connection or if your trip is delayed for over four hours
Travel Accident Insurance
Be covered in case of accidental death, with up to USD 500,000
Instant Travel Insurance Letter
Immediately generate a travel insurance confirmation letter for Schengen and other visa purposes.
Luggage Loss or Delay
If checked-in baggage is lost, stolen or misdirected you are covered up to USD 3,000 per person. For baggage delayed over four hours, get a lump sum of USD 500.
Travel Medical Expenses
Get reimbursed for medical expenses while traveling abroad for up to USD 500,000.
Car Rental Insurance
Get coverage up to USD 50,000 for physical damage, loss if use, theft and natural calamities, including any excess amount charged by the rental company.
Online Service Flexibility
Besides the exclusive key financial and lifestyle benefits that Fransabank Platinum MasterCard offers, stay connected from the comfort of your home or wherever you are in the world through our full-fledged e-services that include:
- Free Online Banking Service: access your account anytime, anywhere through our online banking service
- SMS Alert that notifies you on your mobile about the transactions made on your card every time you use it
- E-Statement with a detailed monthly or annual summary of your Card account details, pushed straight to your inbox
Please contact this number +1-312-843-5344 or Fransabank’s call center 1553 from Lebanon, (961-5) 428 707 for international calls.
The above features and benefits are subject to terms and conditions.