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Complaints / Feedback Form

Dear valued customer,
We, Fransabank, are committed to offer you the best products and services.
We greatly value your feedback and welcome any concerns, suggestions or complaints. This will help us further improve our standards to guarantee your satisfaction.

Fields that are marked with * are required.
Personal Information
First Name*
Family Name*
Father’s name*
Client ID
Home Address
Street*
City*
Home Phone*
Mobile Number*
Complaint or Feedback Information
Branch related to your complaint Staff name who served you
Incident date This complaint is related to your*
Reason of you complaint / feedback*
Best Way to Contact You
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Preferred Contact Time*
Claim Summary
Complaint/Feedback Details*
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* This form must be properly filled. It will be directly transferred to our "Financial Consumer Protection Unit" at the Head Office at Fransabank Sal.
* Our specialized unit will contact you within 3 days of feedback submission, and the duration of the reply shall not exceed 15 working days unless for exceptional cases that might require more time.
* You can also submit your feedback personally, by regular mail, e-mail, or by calling our unit on +961-1-742848 from Monday to Friday between 8AM & 5PM and on Saturday between 8AM & 1PM.

Privacy Note: All information on this form will be kept confidential and will be used by Fransabank to evaluate your feedback.

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