Call Center

What is it?

• Fransabank Call Center is a 24-hour automated banking service that offers you convenient access to information about your personal accounts and credit cards, a description of Fransabank products and services and simulations
• Language: Arabic, French & English Language
• Subscription to this service is free

What services can I get?

• Report the loss of your credit or debit card, check or checkbook
• Get assistance from a personal banking advisor
• Banking accounts information (accounts balances, last 5 transactions)
• Other banking operations (checkbook order, banking accounts funds transfer, payment cards funds transfer, Bancassurance funds transfer)
• Payment cards Information (balances, last  5 transactions, monthly settlement, activation, insurance accounts)

What other general information can I get?

Retail Banking Menu

• Loans
• Credit Cards
• Debit Cards
• Prepaid Cards
• Bancassurance Products   

Retail Various Loans Menu

• Personal Loan
• Housing Loan
• Car Loan
• PC Loan

Personal Loan Menu   

• Product Information
• Personal Loan Simulation in LBP and USD

Housing Loan Menu            

• Product Information
• Housing Loan Simulation in LBP and USD

Car Loan Menu

• Product Information
• Car Loan Simulation in USD

PC Loan Menu

• Product Information
• PC Loan Simulation in USD

Credit Cards Info Menu

• Charge Cards
• Revolving Cards
• Internet Cards

Debit Cards Menu

• MasterCard Access 24 Card
• BankerNet Visa Electron Card

Prepaid Cards Menu

• Youth Card
• Gift Card
• PaynRoll Card
• Internet Card

Insurance Products Information Menu

• FRANSAVIE
• FRANSAJEUNESSE
• FRANSAVENIR
• FRANSAFUTURE 1

Corporate Information Menu

• KAFALAT Loan
• Commercial Property Loan
• DAAM Loan

Other Products & Services Information Menu

• Currency Exchange Rates
• Leasing Services
• Speed Cash Services
• Fransa Invest Bank Services
• Working Hours 
• ATMs Locations
• Branches Locations